General Questions

How do I claim cashback?

Simply buy an eligible product at any store (unless the terms and conditions state otherwise!), scan the barcode and take a picture of the receipt. You can choose to receive cashback to your PayPal or bank acco...

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How do I cash out?

Cashing out is automatic on Shopmium hence there is no cash out option. Cashback payments are sent directly to your PayPal or Bank account immediately after your claim has been approved. PayPal payments appear ...

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How does the Shopping List work?

The Shopping List feature allows you to add your favourite offers to a virtual basket so that you can easily find them when you’re shopping in store or when the time comes to request your cashback :) How ...

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How many times can I claim cashback?

Unless otherwise noted, you may only claim each offer once. You must also submit a separate request for each offer even if you have multiple items on the same receipt. Always be sure to read the Terms & Con...

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Can I buy a product in a store that is not listed on the Shopmium app?

Shopmium is retailer independent, meaning you may purchase qualified products at any retailer the product is sold, unless the terms and conditions suggest otherwise. However, you must buy the product in a store...

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Can I use other store coupons?

Our final cashback amount takes into account any other special offers or coupons that are listed on your receipt and relate to the product. The cashback we offer cannot exceed the final price paid for the produ...

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Is all private information kept safe?

Shopmium keeps all of your information safe and secure. Our software infrastructure is developed and implemented by applying the same safety standards used by major websites.

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Why does Shopmium ask me to accept geolocation?

When launching the application for the first time, Shopmium asks you to accept geolocation. Shopmium uses your location to display the list of stores that are in your vicinity. In addition, we use geolocation i...

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How long does it take to process my cashback?

Cashback requests are usually processed within 24-72 hours. You will receive an email when they have been accepted. In some instances the process time may take longer, please ensure your receipts are legible in...

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Are Shopmium surveys anonymous?

The ratings and comments you provide are visible to your friends only if you have chosen to share your information with them via the Facebook connection option. The survey, rating, and comments are kept anonymo...

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