Cashback Processing Questions

Why am I getting an “Invalid” barcode message?

Be sure to read through the Terms & Conditions to make sure the product you purchased is eligible for cashback. This includes the product variety, size, flavour and other specifications listed in the Terms ...

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Why is my receipt picture deemed too blurry?

In order to properly process receipt pictures they must be received in a legible format. Please make sure your camera is in focus and take a picture of the receipt on a flat surface and in a well-lit area. Keep...

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Why did I receive a message claiming information was missing from my receipt?

The pictures of the receipt must include the product line, date, time, and receipt total in order to be processed. This is a means of preventing fraud and helps our system process your receipt more efficiently.

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I received a message claiming my receipt had already been uploaded; will my cashback still be processed?

Only one receipt can be used per user. If another user already claimed the same receipt, the second upload will automatically be rejected.

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What happens when the price I paid is the same or lower than the offer?

Your cashback is the result of the difference between the price you paid for the product and the offer value. If the price you paid is the same as the offer price, your cashback would be £0 and we would be una...

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What happens to my cashback if my receipt date was not valid?

If the date on your receipt is before or after the offer dates stated in the offer Terms & Conditions, the cashback will automatically be rejected.

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