Payment Questions

Bank account : I haven't received my payment

Remember that a bank transfer takes usually 3 business days to be processed: make sure you wait 3 days before checking your account. The payments made by Shopmium into your bank account will appear as "Quotien...

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What is PayPal?

PayPal is a free service that allows you to send and receive funds with only an email address. PayPal works perfectly with your bank account and bankcard, and is a common means of payment, used frequently on po...

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How do I update/edit my PayPal address?

Within the Shopmium app, click the sidebar menu and select “Preferences." Under the "My Account" tab, select "Payment method. From there you can change your PayPal account. Don’t forget to double check for typo...

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Why are my payments not showing up in PayPal?

Make sure that you have entered the correct PayPal address within Profile -> Payment Method -> PayPal. If the PayPal address you previously entered is incorrect, you can edit it within the app. Then cont...

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Can I share my PayPal account with someone else?

Each PayPal account can only be used by a single user. If there is more than one user linked to the same PayPal account, the cashback requests will not be approved. This is a means of preventing fraud.

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Why was my cashback less than what was stated?

The final purchase price of the item (after store offers and coupons) is taken into account for the cashback amount. If you believe there was an error and you should have received a different cashback amount, c...

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How do I update my bank account?

Within the Shopmium app, click the sidebar menu and select “Preferences." Under the "My Account" tab, select "Payment method". From there you can update your bank account information (BACS). Don’t forget to d...

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Is it safe to share my bank account information?

Absolutely. For your safety, your account information is encrypted and is securely sent over a Secure Socket Layer (SSL). Shopmium uses the same technology as industry leading companies to handle all your priva...

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